Town renews ambulance contract

Dec 29, 2015

The Town of Dartmouth has renewed its contract with Stat Ambulances Services, and officials had some help from DartStat data to help shape the language of the five-year contract.

Stat Ambulance Services agreed to pay the town $95,000 a year, up from $40,000 in the previous contract. The contract, which will become effective next October, requires the company to have two ambulances that have less than a year’s worth of service and less than 10,000 miles.

The new contract also comes with time constraints. For code 1 and code 2 calls (more time-urgent calls), they have to respond with a six-minute average on a monthly basis. For code 3 calls (non-urgent calls), ambulance drivers must meet an average monthly response time of 15 minutes.

If the company is not keeping up with those times, then its required to prepare and submit a dispatch response plan within 30 days to the town.

“We were checking to see what the timing was in terms of some of our calls of service and where they were occurring,” said Town Administrator David Cressman. “By looking at some of that information, we determined that we needed to get a better collection of data to start differentiating between priority calls.”

Officials helped make those determinations with the help of DartStat.

DartStat is a program that collects data from various town agencies and processes them into charts and graphs to help officials spot trends and make decisions. DartStat data is presented to the Select Board every six months.

During the last presentation, held at the end of July, it was revealed that the number of ambulance rides had gone up in 2014. At the time, the team members focused on ambulance information as they knew the town’s contract with Stat Ambulance Services was up for renewal.

Cressman said that prior contracts did not address response times. Another new element of the contract is the ability for Cressman and the police chief to change the location of where the ambulances are housed should they not meet response times. Cressman said the town may need to rethink where the ambulance that covers the southern portion of town is housed.

“In its current location over at the District 2 fire station, that’s not where the nexus of calls are,” said Cressman.

The DartStat data from July showed that many of the calls in South Dartmouth are located more toward the East, in areas with denser populations.